Guest Relations Supervisor

About the role

The Guest Relations Supervisor ensures every guest receives a warm welcome and a memorable dining experience. This role combines front‑of‑house leadership with hands‑on service to uphold the venue’s professional image.

Key responsibilities

• Welcome and greet customers, maintaining high personal grooming standards.
• Build rapport with guests, understand their needs, and manage expectations.
• Respond to enquiries, propose menu options, prepare quotations, and coordinate events.
• Upsell menu items professionally and ensure a pleasant dining experience.
• Handle complaints promptly and execute first‑level service recovery.
• Train and mentor the Leading Hostess to deliver exceptional service.
• Perform any ad‑hoc duties assigned by the Manager.

Required profile

• Professional appearance and strong grooming standards.
• Excellent interpersonal and communication skills.
• Ability to build rapport and manage guest expectations.
• Problem‑solving mindset for handling complaints.
• Leadership qualities to train and guide junior staff.

Required skills