Guest Service Executive (Islandwide)

About the role

Far East Organization is hiring a Guest Service Executive on an islandwide basis. The role centres on providing courteous and efficient service to guests, handling calls promptly and keeping guests informed about rooms, rates and hotel facilities.

Key responsibilities

• Provide courteous and efficient service and try to meet each guest's request.
• Handle all telephone calls promptly, within three rings.
• Know all room types, rates and availability, and up-sell whenever possible.
• Own problems and handle guest complaints promptly according to procedure, reporting to the supervisor and writing glitch reports when needed.
• Ensure guest room security, emergency and fire procedures, and encourage the use of Safe Deposit boxes while following their policies.
• Know hotel facilities, major city attractions and events, and give guests accurate information.
• Maintain a professional relationship with all hotel staff and keep communication flowing.

Required profile

• Minimum Diploma in Hospitality.
• Able to work rotating shifts.
• Positive attitude, outgoing personality and good public relations skills.
• Previous hospitality experience and knowledge of Opera are advantageous.