Guest Service Officer (Serviced Residences) - 2 Month Contract

About the role

A 2-month contract position as Guest Service Officer within the Serviced Residences cluster, based at Adina Singapore Orchard and Orchard Parksuites. The officer works closely with the Residence Manager to deliver courteous service to guests.

Key responsibilities

• Respond efficiently and tactfully to guests' complaints, requests and inquiries, and handle all telephone calls promptly within three rings
• Handle cashiering functions while following the residence's Standard Policies and Procedures
• Maintain good guest relations and project a courteous, hospitable attitude
• Take ownership of problems, handle complaints according to procedure and report to the supervisor for follow-up when needed; write glitch reports when required
• Ensure guest room security, emergency and fire procedures are followed, and encourage the use of Safe Deposit boxes (El-Safe)
• Be familiar with SR facilities, major city attractions and events, and give guests accurate information
• Keep a well-groomed appearance and tidy work area, and perform other duties assigned by supervisors

Required profile

• O-Level or equivalent
• Willingness to work rotating shifts, weekends and public holidays
• Positive attitude, outgoing personality and good communication skills
• Hospitality experience and knowledge of HMS will be advantageous