Guest Services Executive – Front Desk

About the role

The Guest Services Executive performs a range of front‑office duties, delivering a high level of service throughout the guest journey. The role ensures service quality aligns with brand standards and LQA guidelines, while observing all loyalty programme benefits and enrolling new members as required.

Key responsibilities

• Welcome guests, promote inter‑hotel sales and in‑house facilities, and provide directions and local area suggestions.
• Assist guests with check‑in and check‑out procedures.
• Confirm payment method, perform credit‑card pre‑authorisations or collect cash deposits.
• Manage and respond to guest enquiries and requests.
• Process check‑out by confirming invoice balance, payment mode and collecting feedback on the stay.

Required profile

• Diploma in hospitality or a related field.
• Minimum of one year relevant experience or customer‑service background.
• Excellent written and spoken English, with ability to communicate in a second language.
• Strong interpersonal skills and ability to understand guest and colleague needs.
• Ability to create and maintain a cohesive team environment.
• Detail‑oriented service attitude with an approachable demeanor.
• Capable of working well under pressure, analysing and resolving issues using good judgment.
• Effective prioritisation and organisation of work assignments.
• Self‑motivated, showing initiative in a dynamic setting.
• Commitment to security and confidentiality of guest and hotel information.
• Adaptability to change and proactive response to evolving situations.

Required skills

• Proficiency with standard computer applications.
• Familiarity with property management system (PMS) software.