Head of Operations, APAC Hub

About the role

Roche is looking for a strategic and results-driven Head of Operations for its outsourced Global Distribution Hub in Singapore, which serves the Asia Pacific region. The role ensures operational excellence, drives continuous performance improvement and strengthens relationships with third-party logistics and distribution partners.

Key responsibilities

• Oversee and align end-to-end operations of the APAC Distribution Hub with corporate and regional strategies, and help develop and execute long-term distribution plans.
• Define, track and optimise KPIs and service levels, and ensure compliance with global trade regulations, regional customs requirements and contracts with 3PL partners.
• Collaborate with internal teams and external partners to streamline processes, improve customer satisfaction and manage governance frameworks.
• Manage an annual operating budget of SGD 25M and an inventory stock of around SGD 200M, balancing cost-effectiveness with service excellence.
• Lead and develop a team of more than 3 direct reports, fostering accountability and building future leadership pipelines.
• Promote digital tools, automation and analytics, and champion business continuity planning and risk mitigation.
• Advocate for a safe, inclusive workplace and sustainable practices aligned with Roche's ESG goals.

Required profile

• Minimum 10 years of progressive experience in operations or supply chain management, including at least 5 years in a senior leadership role in a regional or global distribution environment.
• Bachelor's degree in Supply Chain Management, Logistics, Operations Management, Business Administration or a related field; a Master's degree (e.g. MBA) is preferred.
• Proven ability to lead, mentor and develop teams, and to make data-driven decisions.
• Demonstrated success managing outsourced operations and 3PL providers, with a focus on financial performance, service levels and inventory.
• Experience with operational excellence methodologies such as Lean and Six Sigma, and with supply chain systems and data visualisation tools.
• Strong stakeholder management, cultural intelligence and knowledge of global trade compliance, customs clearance and FTAs.