Helpdesk Engineer - First APAC Hire

About the role

A global investment management firm, with teams in London and New York, is hiring its first APAC Helpdesk Engineer in Singapore. You will own the desktop, the directory and the scripts behind a global trading operation, fixing issues quickly and preventing them recurring. The firm values how you learn and solve problems, and offers a collaborative environment where contributions are recognised.

Key responsibilities

• Provide first-line and escalated technical support across all departments, covering hardware, software, networking, remote access (Citrix, VPN) and telephony.
• Manage Windows 10/11 and Active Directory: user accounts, group policy, DNS and DHCP.
• Automate and script repetitive work in PowerShell, Python or C#, using a centrally managed script repository.
• Support onboarding and offboarding, and keep the knowledge base and IT procedures current.
• Work with the Managed Services Provider and internal teams to resolve complex issues.
• Join an on-call rota providing 24/7 coverage across time zones.

Required profile

• Experience supporting Citrix, VPN or other remote access solutions.
• Experience in finance, or with trading and market data applications such as Bloomberg.
• Clear communicator able to explain technical issues to non-technical colleagues.

Required skills

• Strong Windows, Active Directory and Microsoft Office experience; familiarity with TCP/IP, VPN, DNS and DHCP.
• PowerShell scripting (at least command-line level); Python or C# a plus.

The role has recently reopened and the firm is moving quickly. Candidates apply directly through the recruiter or send their CV by email.