Implementation Manager APAC

About the role

The Implementation Manager delivers customer implementations in data centres, coordinating internal and external resources, procurement, project updates, quality assurance and handover to customers and Operations. The role manages several simultaneous projects across data centres in the APAC region, using standard project and construction management best practices to deliver deployments on time, in budget and error-free.

Key responsibilities

• Manage end-to-end customer implementation projects according to contracts and timelines, acting as the customer interface and coordinating with CSMs
• Plan projects, allocate resources, define quality specs and timelines, and create bills of materials and scopes for each sub-trade
• Create purchase orders for outsourced work and assign work to Remote Hands technicians, external vendors and security teams
• Support pre-sales (timelines, budgets), the RFP process and vendor selection, and manage customer acceptance
• Hand over implemented solutions internally, including commissioning and testing results, and report lessons learned
• Receive goods not supplied by the vendor, report project costs, submit change requests and ensure MOPs and vendor access approvals are in place
• Manage internal projects for network capacity upgrades and white-space fit-outs, cover other APAC Implementation Managers when needed, and handle post-lease customer orders
• Travel locally and internationally about 30-50% of the time

Required profile

• University degree, preferably technical (Engineering, Telecommunications, Computer Science)
• 10 years deploying fixtures and infrastructure in data centres (Telco, Colo or Hosting), or 5 years in data centre construction, operations or telecoms engineering
• Experience in an international organisation with teams across APAC, EMEA and the US
• Project Management certification preferred

Required skills

• Rack, cage, electrical distribution and data cabling infrastructure
• Reading construction plans, single-line drawings and specifications
• MS Project, MS Office (Word, Access, Excel, Visio); Salesforce, ServiceNow, Oracle
• Cost accounting basics and cost tracking via purchase orders
• Ability to manage multiple complex projects, track costs and solve problems with limited information