Infrastructure Engineer (Fresh Graduates Welcomed)

About the role

This is an entry-level Infrastructure Engineer position open to fresh graduates. The role covers day-to-day infrastructure operations, monitoring, troubleshooting and support, working independently as an individual contributor while collaborating with the team. Fresh graduates are welcomed.

Key responsibilities

• Assist in installing, configuring and maintaining servers, virtualization platforms, storage systems, backup solutions and supporting infrastructure.
• Support daily infrastructure operations, monitoring and health checks, and monitor alerts and respond to incidents promptly.
• Perform basic troubleshooting for server, virtualization, OS, storage and backup issues, and escalate complex incidents to senior engineers or vendors.
• Assist in deployment, migration and upgrade activities, and support system testing such as SAT, UAT, backup recovery and failover testing.
• Maintain documentation including system diagrams, configurations, SOPs, asset inventory and operational procedures.
• Work with internal teams, vendors and customers on troubleshooting and implementation, and ensure compliance with security policies, operational procedures and change management.
• Participate in standby and after-hours support rotations, and support automation and continuous improvement initiatives.

Required profile

• Diploma or degree in Information Technology, Computer Engineering, Network Engineering or a related field.
• Able to work independently as an individual contributor with strong communication skills.
• Strong sense of ownership to drive tasks independently.

Required skills

• Advantageous: knowledge of servers, OS concepts, storage and backup fundamentals, and virtualization.
• Advantageous: basic understanding of Infrastructure as Code (IaC).
• OS/Hypervisors: VMware vSphere/ESXi, Microsoft Hyper-V, Windows Server, Linux.
• Storage: SAN (Fibre Channel/iSCSI), NAS (NFS/SMB); hardware: Dell PowerEdge, HPE ProLiant.
• Protocols: TCP/IP, DNS, DHCP; backup software: Veeam Backup & Replication.
• Scripting: Python, Bash, PowerShell.
• Cloud concepts: IaaS, hybrid cloud, public cloud (AWS/Azure/GCP).