Intern, Robot Operations and Management Discovery

About the role

This internship sits within the Physical AI Division and focuses on how robots are operated and managed across existing Government deployments. It builds on earlier Human-Robot Interaction (HRI) research and aims to find recurring operational challenges and suggest ways to improve the adoption and management of robots.

Key responsibilities

• Understand how robots are operated, supported and managed in real-world Government environments
• Identify recurring user needs, operational pain points, workarounds and underlying problems across deployments
• Map key workflows and interactions between frontline users, supervisors, service contractors, robot vendors and agencies
• Produce user research findings and syntheses across selected deployments
• Create user journeys, service blueprints, workflow maps and prioritised problem and opportunity areas
• Develop concepts and prototypes of selected interventions, supported by user testing and iteration
• Deliver final recommendations on interventions, robot management solutions and areas for further development

Required profile

• Background in user research, including qualitative field research such as interviews, contextual inquiry and observations
• Ability to turn qualitative data into user needs, insights, journeys, service blueprints and problem maps
• Strong communication, curiosity and analytical skills, able to engage users from different operational backgrounds
• Comfortable doing on-site research with frontline operational users

Required skills

• Interest in UI/UX, interaction or product design, including user flows, wireframes, mock-ups and prototyping
• Familiarity with tools such as Figma and user-centred design methods
• Ability to turn research findings into design concepts, run usability testing and iterate designs