IT Analyst - End User Support and Data Centre

About the role

This IT Analyst position covers hands-on infrastructure, PC and end-user support, L1/L2 helpdesk coverage and data centre tasks. The role also supports the IT Manager with daily IT operations such as backups, patches and AV updates.

Key responsibilities

• Provide hands-on infrastructure, PC and end-user support, including L1/L2 coverage for desktop and mobile hardware troubleshooting, break-fix, Zoom video conferencing, user on/off-boarding and IP phone support.
• Assist the IT Manager with daily IT operations: backup tape management, patch deployments, AV updates and start-of-day checks.
• Install, support and troubleshoot Microsoft operating systems and products.
• Maintain software and hardware inventory and keep documentation up to date.
• Ensure security and compliance in end-user computing.
• Support first-level help for internally developed and vendor-provided applications such as Bloomberg/IRESS, internal trading apps and CRM tools.
• Take part in data centre projects: rack and stack equipment, network and server setup, troubleshooting, and escorting and assisting vendors; manage data centre inventory including cabling and patching, and provide weekend standby.

Required profile

• Bachelor's degree or above in Information Technology or a related discipline.
• At least 3 years of experience in IT platform and system support across mobile and workspace, Windows desktop, network connectivity, voice technologies and data centre management is desirable.
• Strong end-user focus, good communication and interpersonal skills, and the ability to work under pressure and handle changing priorities.
• Ability to work autonomously and in a small team, and openness to standby after office hours for data centre issues.

Required skills

• Microsoft operating systems and products
• Windows desktop support and network connectivity
• First-level application support (Bloomberg/IRESS, CRM tools)
• Good command of written and spoken English