IT Automation Administrator

About the role

Mandai X, the growth accelerator and venture-building arm of Mandai Wildlife Group, is hiring an IT Automation Administrator. The role runs enterprise technology administration across MX and builds AI-enabled workflows that reduce manual work. It combines day-to-day technology administration, vendor and cost support, workflow automation and adoption, and continuous operational improvement.

Key responsibilities

• Coordinate employee technology onboarding and offboarding, application access and SaaS account setup and removal.
• Administer Microsoft 365, SharePoint and related apps, and support employees with access issues.
• Manage Azure subscriptions and cloud accounts, run monthly cloud cost reconciliation and maintain a cost dashboard.
• Support Edutainment technology operations, including SaaS onboarding, renewals, budgets and corporate card queries with Finance.
• Support business owners and budget holders on vendors: prepare quotes and purchase request write-ups, compare proposals, track renewals and licence utilisation, and route POs, invoices and contracts through Office Operations' procurement process.
• Work with the centralised IT Support team on Microsoft 365, Teams, Copilot and other operational matters.
• Own end-to-end SharePoint and Power Automate workflows for procurement, finance and reimbursement, using AI tools to design, build, test and debug them.
• Lead migration, UAT and production rollout, evaluate and roll out approved AI tools, and coordinate with Edutainment Engineering on AI integrations.
• Review operational processes for improvements, baseline and track their impact, and turn proven improvements into documented, reusable patterns.

Required profile

• Diploma or Bachelor's degree in Information Technology, Business Administration or a related field.
• Minimum 3 years of experience in IT operations, systems administration or technology vendor/procurement support.
• Analytical and commercially minded, able to size and track the cost, time or revenue impact of improvements.
• Administrator and builder mindset: organised, detail-oriented and hands-on.

Required skills

• Working knowledge of Microsoft 365 administration and cloud billing/subscription management.
• Working knowledge of Power Automate and SharePoint, comfortable debugging and scripting where needed.
• Hands-on experience with AI tools such as Claude, Copilot and ChatGPT to build workflows.
• Experience administering Microsoft 365 and Azure, including billing and cost reconciliation.
• Experience building or supporting workflow automation and rolling out new tools to users.