IT Business Analyst Intern, APAC

About the role

LVMH Beauty Tech is looking for a highly motivated, detail-oriented and tech-savvy IT Business Analyst Intern, APAC to join its regional omni-retail team in Singapore. The intern sits at the heart of digital transformation and retail store operations across iconic Maisons such as Dior, Guerlain, Benefit Cosmetics, Fresh and Make Up For Ever. You will work closely with regional IT project managers, local market IT teams and external technology vendors to support omnichannel rollouts, retail management systems and service desk optimization.

Key responsibilities

• Assist in maintaining master project tracking sheets, status report dashboards and project timelines, and help organize project status meetings and capture meeting minutes
• Provide operational support for core retail systems and coordinate with vendors and local IT teams on daily blockers and configuration queries
• Draft, review and update Retail Operations Support Guides, Knowledge Base articles and SOPs
• Support UAT cycles for new digital features, portal releases and system upgrades, document test scenarios, log defects and track issue resolution
• Monitor ServiceNow tier-2/3 ticket queues, analyse recurring store support trends and compile performance reports to identify bottlenecks
• Contribute to streamlining Regional Service Desk handovers, validate Power BI operational dashboards and support retail systems deployment across APAC markets

Required profile

• Currently pursuing a Bachelor's degree in Information Technology, Computer Science, Business Analytics, Project Management or a related discipline
• Confident interacting with diverse stakeholders, vendors and regional business teams
• Meticulous attention to detail, strong organization and ability to manage several tasks under tight deadlines
• Proactive, problem-solving attitude and eagerness to learn enterprise tools and luxury retail workflows

Required skills

• Advanced proficiency in Microsoft Excel
• Familiarity with retail IT architectures, APIs, CRM/POS systems or ticketing workflows, and basic data analysis concepts
• Strong plus: familiarity with Microsoft 365, SharePoint, Power BI and ServiceNow