IT Service Desk Support
Tap Growth ai · Singapour
Job description
About the role
An enthusiastic and service-oriented IT Service Desk professional is sought to act as the first point of contact for technical support. The role ensures smooth IT operations and provides exceptional assistance to end users. It is based in Singapore and requires working from the office.
Key responsibilities
- Provide first-level technical support by phone, email or in person
- Troubleshoot hardware, software and network issues
- Log and manage service requests using ticketing systems
- Escalate complex problems to higher-level support as needed
- Guide users on best practices and IT policies
- Document solutions and maintain accurate records
- Collaborate with other IT teams for seamless issue resolution
Required profile
- Minimum 1 year of experience in an IT support or service desk role
- Strong troubleshooting and analytical skills
- Excellent communication and interpersonal abilities
- Ability to prioritise tasks in a fast-paced environment
- Customer-focused mindset with attention to detail
Required skills
- Familiarity with Windows and Mac OS
- Familiarity with Microsoft Office Suite
- Basic networking concepts
Questions fréquentes
Why are you reporting this job?
Explore further
Salaries, guides and searches in Singapore.
Salaries by job title
Apply in 30 seconds
Enter your email to apply. An account will be created automatically.
By continuing, you accept our terms of use.
Already have an account? Login
A question about this job?
Ask it here: you will get the full job summary by e-mail, right away.
Published 11 hours ago
Expires 1 month from now
4 views · 0 interested
Boost your chances
Upload your CV — we will match you with relevant openings.
Analyzing your CV...
Tap Growth ai
Singapour