IT Support Engineer

About the role

Adventus, an ICT solutions and services provider with a global footprint, is hiring an IT Support Engineer. The role covers on-site and remote technical assistance to end users, deployment and maintenance of client computer systems, and administration of Microsoft technologies.

Key responsibilities

• Provide on-site and/or remote technical assistance to end users and diagnose and troubleshoot technical problems
• Deploy, maintain, upgrade and support client computer systems (hardware, software, OS, network)
• Configure and administer Windows OS, Active Directory, Office 365 and Intune, and manage patching and file servers
• Maintain a high level of user satisfaction through excellent customer service
• Handle IT asset management and other ad hoc duties as assigned

Required profile

• 2-3 years of relevant experience, preferably in a service provider (SI) environment; entry-level candidates are also welcome
• Strong problem-solving skills and a positive attitude
• Good coordination and communication skills with internal and external customers
• Able to work independently with minimal supervision

Required skills

• Good knowledge of Windows OS, Active Directory, Office 365, Intune and SharePoint
• Knowledge of ITSM or ITIL is an added advantage