IT Support Engineer – VoIP, Cloud PBX & Networking

About the role

Our client, an established IT and communications solutions provider, is looking for an IT Support Engineer to implement VoIP, Cloud PBX and networking solutions while delivering remote and on‑site technical support to business customers.

Key responsibilities

• Configure VoIP, Cloud PBX, switches, routers and other network peripherals.
• Provide help‑desk, remote and on‑site technical support to customers.
• Troubleshoot system and network issues at customer sites.
• Review system design documents against customer requirements.
• Maintain strong customer relationships and service standards.
• Stay updated on product and industry developments.
• Manage multiple support assignments and service requests.

Required profile

• Minimum GCE O‑Level, NITEC, Higher NITEC or equivalent.
• Basic knowledge of IT, networking or communication systems.
• Good troubleshooting, planning and organisational skills.
• Strong communication and customer service abilities.
• Positive attitude, willingness to learn and ability to work in a team.
• Ability to travel to customer sites when required.

Required skills

• VoIP
• Cloud PBX
• Network switches
• Routers
• Network peripherals

What we offer

• Basic salary up to SGD 4,000 plus performance bonus.
• 14 days annual leave and medical benefits.
• Comprehensive product training.
• Hands‑on experience in communications and networking technologies.