IT Technologist

About the role

Edwards Lifesciences, a global structural heart innovation company, is hiring an IT Technologist. The role covers Tier 2/3 support of desktops, laptops, peripherals and other IT hardware, user training, asset management and help desk support.

Key responsibilities

• Troubleshoot and repair hardware and software for desktops, laptops, peripherals and other IT hardware (Tier 2/3)
• Configure and manage customer workstations, portable devices and peripherals following defined imaging and deployment processes
• Handle daily moves, adds and changes, including VoIP phones and A/V support where applicable
• Define lifecycle upgrade requirements and support IT projects involving technicians
• Train users on hardware, software and related systems
• Create images and deployment processes aligned to global standards with regional adjustments
• Coordinate with third-party vendors on orders, warranties, projects and vendor relations
• Help define tablet and mobile device solutions and support their lifecycle upgrades
• Audit asset management tools and processes, and manage physical and electronic asset control
• Manage priorities based on service requests and incident tickets, update tickets and track costs
• Support Help Desk calls and asset identification and control

Required profile

• Diploma with 5 years of relevant IT hardware/software experience
• Experience managing users and PCs via Active Directory
• Preferred: Bachelor's degree in computer science, information systems or a related field with 3 years of IT hardware/software experience
• Preferred: CompTIA A+ certification
• Preferred: experience with Help Desk ticketing software

Required skills

• Microsoft Windows Server 2008 and 2012, Windows 7, Microsoft Office and Outlook
• Cisco IP Phone configuration and maintenance
• PC imaging and deployment, Active Directory, VPN and MobilePASS
• Hardware and software troubleshooting, diagnostics and repairs
• Good communication, customer service, organisation and time management