Key Leader – Retail Store Management

About the role

The Key Leader role is a pivotal position within Takashimaya Singapore’s store leadership team. You will drive daily store operations, inspire the sales‑floor team, and ensure an exceptional experience for every guest. This role blends people leadership with hands‑on retail execution.

Key responsibilities

• Lead, coach, and develop Educators and sales‑floor team members, providing feedback, mentorship, and performance documentation.
• Deliver an outstanding guest experience by assessing needs, offering technical product education, and handling in‑store and omnichannel transactions.
• Resolve guest feedback and escalations promptly to ensure satisfaction.
• Maintain and share product and company knowledge across the team.
• Collaborate with colleagues to create an inclusive, respectful environment.
• Plan and execute community initiatives such as local run clubs and yoga events.
• Provide on‑floor coverage to meet business, team, and guest needs.

Required profile

• Demonstrated ability to lead and motivate a retail team.
• Strong communication skills with a focus on inclusive, respectful interactions.
• Customer‑centric mindset with a passion for delivering personalized service.
• Proactive problem‑solver who can adapt to daily business challenges.
• Commitment to community engagement and brand values.

Required skills