L1 Field Engineer - Onsite IT Support

About the role

Antaes is looking for an L1 Field Engineer to provide Level 1 onsite technical support for its clients' IT systems, equipment and related infrastructure. The role covers independent troubleshooting of hardware, software and basic network issues, installation and maintenance of IT equipment, and support of airport operational systems such as passenger processing systems and self-service kiosks.

Key responsibilities

• Diagnose, troubleshoot and resolve common hardware, software and network connectivity issues, and restore affected services
• Install, configure, maintain and replace PCs, workstations, printers, peripherals and other supported equipment
• Support airport operational systems including Common Use Passenger Processing Systems (CUPPS) and Common Use Self-Service (CUSS) kiosks
• Carry out preventive maintenance, routine health checks and corrective maintenance
• Manage incidents and service requests within agreed SLAs, keeping ticketing systems up to date
• Coordinate with the Service Desk, internal teams, vendors and customers, and communicate clearly during service disruptions
• Maintain records of IT equipment, spare parts and assets, assist with inventory checks and spare-parts management
• Follow safety, operational and security policies, and complete shift handover records
• Take part in training, knowledge sharing and ad-hoc tasks, and promote Antaes services to clients

Required profile

• 1-3 years of hands-on experience in IT technical support, desktop support or onsite field engineering
• Proven ability to troubleshoot and resolve PC, printer, peripheral, software and network issues independently
• Experience providing direct onsite technical assistance to customers or end users
• Previous experience in 24/7 mission-critical environments is an advantage but not mandatory

Required skills

• Practical experience with Windows operating systems and basic LAN/WAN environments
• Familiarity with incident management, service ticketing systems and SLA-driven support