L2 Cloud Wintel Engineer (Windows & Multi-Cloud)

About the role

The Cloud Wintel Engineer (Level 2) supports cloud infrastructure by maintaining and supporting Windows workloads across multi-cloud environments, following ITIL processes and working in regulated network separation settings. The role covers application deployment and troubleshooting, security hardening and operational excellence, and requires 24/7 shift rotation.

Key responsibilities

• Operational support for Windows Server (2016/2019/2022/2025) on-premises and in the cloud, with hands-on work on AWS, Azure and GCP services such as EC2, S3, IAM, EBS, CloudWatch, Systems Manager, VPC, Azure VMs, Compute Engine and Cloud IAM.
• Manage Active Directory, DNS, DHCP, GPO, WSUS and Windows clustering; monitor workload performance and availability and maintain the cloud security baseline.
• Take part in 24/7 shift rotation and extended hours during incidents, maintenance and patching.
• Patch Windows Server environments with WSUS, SCCM, AWS Systems Manager and Azure Update Management, track compliance and report to auditors.
• Deploy and troubleshoot applications at the OS level, analyse logs, tune performance and work with development teams.
• Handle incidents and service requests via ITSM platforms (ServiceNow, Jira), follow ITIL incident, problem, change and request processes, join CAB reviews and meet SLAs.
• Apply CIS hardening, IAM least privilege, vulnerability management and Cloudscape recommendations, and support security compliance scanning.
• Support containerised Windows apps (basic Docker, Kubernetes, ECS/EKS/AKS/GKE), understand CI/CD pipelines and use PowerShell, AWS CLI, Azure CLI and gcloud CLI.
• Maintain backups, disaster recovery tests, runbooks, documentation and audit evidence.

Required profile

• Diploma or degree in Information Technology, Computer Science or a related field.
• At least 4 years of hands-on Wintel administration and support experience.
• At least 2 years of hands-on cloud experience supporting Cloud Windows workloads.
• Experience with ITIL, ITSM ticketing systems, application deployment, OS-level troubleshooting and CIS hardening.
• Experience in regulated or secure environments.
• Preferred certifications: AWS Solutions Architect Associate, Azure Administrator Associate, CompTIA Security+, LPIC-1 or RHCSA, ITIL v3/v4 Foundation, AWS SysOps Administrator Associate, Windows Server Hybrid Administrator Associate.

Required skills

• Windows Server, Active Directory, DNS, DHCP, GPO, WSUS, SCCM, CloudWatch, Systems Manager, Azure VMs, GCP Compute Engine
• CIS benchmarks, IAM Access Analyzer, vulnerability management, Trend Micro Vision One, Qualys, Tenable, AWS Config, Azure Security Center
• PowerShell, AWS CLI, Azure CLI, gcloud CLI
• Basic Linux knowledge (YUM/DNF)