Lead Consultant - Client Services, Health & Benefits

About the role

This role manages customer relationships in the area of health and benefits, covering the full scope of methodology, proposals and consulting contracts. It sits at the intersection of client services, plan design and regulatory updates for group life, medical and dental benefits.

Key responsibilities

• Manage customer relationships and define the scope of methodology, proposal preparation and consulting contracts.
• Project manage clients so that delivery is on time, within budget and of high quality.
• Manage H&B vendor renewals and negotiations, and design efficient plan designs and funding arrangements.
• Deliver claims analysis reports (loss ratio, frequency of use, member profile) and annual benchmarking comparisons for H&B clients.
• Update internal systems on benefits matters and analyse the advantages and disadvantages of insured versus self-insured funding models, developing performance indicators.
• Communicate legislative changes affecting group life, medical and dental benefits to the HR team and their impact on current programmes.

Required profile

• At least 5 years of experience in health and benefits consulting or brokerage, or in a C&B function in industry.
• BCP, ComGI, PGI, HI, M5 and M9 papers; M9A preferred but not mandatory.
• Strong customer focus, excellent oral and written communication, and good collaboration skills.

Required skills

• Deep knowledge of the Singapore vendor marketplace and technical proficiency in Singaporean employee benefits.
• Broad understanding of local compliance and legislation.
• Proficiency in Microsoft Office, especially Excel and Word, and proficiency in English.