Lead Experience Designer

About the role

Thoughtworks, a technology consultancy, is looking for a Lead Experience Designer. The role plays an active part in delivering and designing technology projects that transform how clients work, while developing new digital products and services. Due to the nature of the projects and client security clearance, the successful candidate must be a Singapore Citizen or Singapore PR.

Key responsibilities

• Collaborate with small, cross-functional teams to create experience design deliverables such as journey maps, service blueprints, roadmaps, prototypes and design systems.
• Facilitate workshops, develop design strategies for products and make strategic decisions at the portfolio level.
• Apply research methods such as context analysis, moderated interviews, experiments and user tests, and present them clearly to clients and teammates.
• Set up design hypotheses for delivery teams made up of Thoughtworkers and customers.
• Assess and communicate project scope, risks and updates, and balance client and Thoughtworker expectations.
• Train teammates on experience design methods and tools, advocate the practice externally at conferences, webinars and meetups, and contribute to peer reviews and design quality.

Required profile

• At least 10 years of experience in experience design, with speciality in at least three other areas such as user research, service design, digital product design, interface design or visual design.
• Comfortable leading and advising research activities across methods like contextual inquiry, moderated interviews, experiments and user testing.
• Able to liaise between clients and stakeholders, define project roles and build confidence in teammates.
• Keen interest in helping others grow in design skills.
• Portfolio of digital product design (web and mobile); enterprise or SaaS experience preferred.