Lead Renewals Manager

About the role

The Lead Renewals Manager owns the end‑to‑end renewal process for a portfolio of strategic customers in Singapore, driving revenue retention and growth. Operating as a senior individual contributor, you will act as a trusted advisor across sales, customer success, finance and legal while mentoring the Renewals team.

Key responsibilities

• Lead complex and strategic renewals, develop renewal strategies, manage timelines and prepare commercial proposals.
• Provide guidance on pricing, negotiations and non‑standard renewal structures in partnership with cross‑functional stakeholders.
• Own internal quoting and Order Form processes, ensuring accurate execution and system updates.
• Drive regional forecasting, churn analysis and translate data into actionable insights for leadership.
• Mentor Renewal Managers, serve as escalation point for complex scenarios, and champion process improvements.

Required profile

• 5+ years experience in renewals, sales, revenue operations or related commercial functions.
• Proven ability to manage high‑value, strategic customer renewals independently.
• Strong commercial judgment with excellent analytical and data‑driven decision‑making skills.
• Exceptional communication and relationship‑building abilities across senior stakeholders.
• Comfortable operating in ambiguous environments and driving solutions without formal authority.

Required skills

• Salesforce CRM
• Quoting and reporting tools

What we offer

• Competitive compensation that may include equity.
• Retirement and Employee Stock Purchase Plans.
• Flexible paid time off and comprehensive health, dental and vision benefits.
• Professional development support with career pathing, learning platforms and a yearly stipend.
• Hybrid work options, employee resource groups and a curated in‑office experience.