Lead - Solution Engineer, ITOM

About the role

Freshworks builds AI-first employee experience software, with an ITSM, ITAM, ITOM and ESM platform used by thousands of companies. It is hiring Solution Engineers for its growing GTM team in Singapore, focused on the ITOM business. The ideal candidate is analytical, a confident communicator and thrives in a fast-paced, high-growth environment.

Key responsibilities

• Work with enterprise customers to identify and address their most critical business challenges.
• Support the sales team with discovery calls and product demonstrations for active deals.
• Gather requirements so customer problems are clearly defined.
• Build and present compelling demonstrations of Freshworks ITOM products.
• Articulate the value of Freshworks solutions to a variety of audiences.
• Evangelize the user experience offered by the Freshworks platform.

Required profile

• 6-8 years of combined Solution Engineering and/or IT Operations experience.
• Excellent soft skills and presentation abilities, used daily.
• Proven ability to work on cross-functional teams.
• Strong verbal, written, presentation and interpersonal communication skills.
• Time management in a dynamic sales environment, managing multiple deals per month.
• Highly driven, with a focus on execution and a strong sense of urgency.

Required skills

• Strong understanding of ITOM/ITAM domains.
• Familiarity with platforms such as ServiceNow, BMC, Lansweeper or similar.
• Deep knowledge of on-premise and cloud infrastructure, including Windows/Linux server OS, virtualisation, EUC, networking, public cloud and storage.