Lead, Transport Management System (TMS)

About the role

FairPrice Supply Chain is looking for a Lead, TMS to oversee and lead the technical implementation and operational management of its Transport Management System solutions. The role coordinates with the product manager to support the unified TMS program, manages a team of TMS Specialists and works closely with the Supply Chain Product Head to align TMS strategy with broader business objectives.

Key responsibilities

• Oversee the TMS lifecycle, including configuration, customization and upgrades, and ensure optimal performance across all facilities
• Manage, mentor and develop a team of TMS Specialists, conduct performance reviews and support professional growth
• Work with cross-functional teams to analyse business requirements and configure the TMS, and with the Supply Chain Product Head to integrate TMS with supply chain initiatives
• Test business flows, set up quality assurance processes and provide support and troubleshooting for geographically distributed Operations Managers, maintaining support documentation and training materials
• Analyse operational challenges in fresh food distribution centres and recommend improvements
• Develop and optimise SQL queries and stored procedures, generate performance reports and give insights to decision-makers
• Take part in TMS migration projects and stay current on TMS best practices
• Engage internal stakeholders, train them on TMS usage and keep communication channels open

Required profile

• Bachelor's degree in Industrial Engineering, Computer Science, Information Systems or a related field
• 6-9 years of experience implementing, configuring and supporting Transport Management Software, preferably modern TMS platforms such as Manhattan or Blue Yonder
• Prior experience managing and leading a team of technical specialists or analysts
• Experience troubleshooting software business systems and identifying root causes
• Flexibility to work flexible hours including weekends and to travel when required

Required skills

• Strong MS SQL, with experience developing and optimising queries and stored procedures
• Familiarity with ERP systems and transport management products preferred
• Familiarity with e-commerce practices and operations management concepts is a plus