Lead, Warehouse Operative

About the role

This position leads a team in the provision of logistics operational management. It works closely with the Operations Manager to run and oversee day-to-day warehouse operations, drive departmental KPI goals and keep processes compliant with documented procedures.

Key responsibilities

• Assist the Operations Manager in running and overseeing day-to-day operations and implementing work improvement projects.
• Lead the team to achieve the department's KPI goals and supervise employee performance.
• Prepare, maintain and update process documentation to meet accounts requirements and changes in customer requirements.
• Ensure timely processing of inbound and outbound activities and proper housekeeping of the warehouse.
• Provide on-the-job training to warehouse staff and highlight irregularities to the Operations Manager.
• Perform inventory reconciliation on stock discrepancies, manage inventory accuracy through planned cycle counts, monthly reconciliations and inventory analysis, and update the WMS on stock returns and closeout items.
• Ensure warehouse safety and security, and communicate with customers on operations and service issues.

Required profile

• Minimum 5 years of relevant experience in logistics, including at least 3 years in a lead position.
• O' levels or a diploma in Logistics, Engineering or Business Administration.
• Strong organizational and time management skills, and good leadership skills.

Required skills

• Excellent knowledge of Warehouse Management Systems (WMS) and ability to generate and analyse inventory reports.
• Proficiency in MS Word, Excel, PowerPoint and Outlook.
• Good understanding of customer requirements for each account.