Learning and Development Manager

About the role

We are seeking a dynamic and strategic Learning & Development Manager to drive a strong learning culture and build organisational capability within a luxury hospitality environment. This role partners closely with business leaders to design impactful development programmes, strengthen succession pipelines, and attract future hospitality talent.

Key responsibilities

• Develop and execute the annual Learning & Development strategy aligned with business goals.
• Identify competency gaps and design targeted training programmes to enhance performance and leadership capability.
• Manage the training budget and optimise government funding initiatives.
• Oversee corporate training, in-house WSQ programmes, brand training, and e‑learning platforms.
• Ensure completion of mandatory training and regulatory compliance requirements.
• Lead internship, traineeship, and management trainee programmes in partnership with educational institutions.
• Act as liaison with government agencies on training grants, audits, and accreditation matters.
• Drive colleague engagement initiatives, including the annual engagement survey and service excellence programmes.

Required profile

• Degree or Diploma in HR, Hospitality, Organisational Development, or related discipline.
• Minimum 5 years of relevant experience in Learning & Development, preferably in hospitality.
• ACTA / Certified Train‑the‑Trainer accreditation preferred.
• Strong knowledge of WSQ framework and government‑funded training schemes.
• Proven ability to design, facilitate, and evaluate impactful learning programmes.
• Strong stakeholder management, communication, and organisational skills.