Learning & Operations Senior Executive

About the role

We are seeking a Learning & Operations Senior Executive to lead the administrative and operational functions of our Academy. The role bridges training delivery, product management and client services to ensure seamless course experiences and continuous improvement of our learning portfolio.

Key responsibilities

• Liaise with trainers on administrative matters such as course material printing, student feedback consolidation, fee verification, and uploading enrolments, assignments and attendance.
• Manage logistics and resource arrangements across the organisation’s products and services, and oversee business continuity policies.
• Process student withdrawals, refunds, transfers and deferments, updating the Student Management System and handling related admin duties.
• Drive cross‑functional collaboration to develop and implement the products and services portfolio, gather effectiveness data, address client feedback and recommend enhancements.
• Oversee vendor management, assess performance against service level standards and lead vendor selection processes.
• Handle client servicing on payments, enquiries and feedback, conduct training needs analysis, present learning materials and protect intellectual property.
• Coordinate end‑to‑end Academy operations, interfacing with HR, Finance and IT on course and training matters.
• Assist in SSG ATO applications, identify SkillsFuture Framework courses, conduct eligibility checks and prepare accreditation proposals.

Required profile

• Strong communicator who builds trusted relationships and fosters an engaging learning environment.
• Ability to work across multiple venues and client sites while managing several projects simultaneously.
• Creative, analytical mindset with attention to detail, critical thinking and research skills.
• Resourceful collaborator with stakeholders across the organisation.
• Self‑starter with a strong drive to succeed and deliver results.
• Comfortable interacting with digital and IT systems.
• Excellent multitasking, adaptability and ability to thrive in a fast‑paced environment.
• Good planning and organisational abilities; capable of working independently or in teams.

Required skills