Low-Code Engineer (ServiceNow) - CSM & PSDS

About the role

NCS, a technology services firm operating across the Asia Pacific region, is hiring a Low-Code Engineer (ServiceNow) in Singapore. You will design, develop and maintain ServiceNow applications and workflows, specialising in Customer Service Management (CSM) solutions within the Public Sector Digital Services (PSDS) framework, mostly using out-of-the-box configurations and minimal App Engine customisation.

Key responsibilities

• Lead the technical design and implementation of ServiceNow CSM solutions and PSDS initiatives, aligned with enterprise architecture and citizen service best practices.
• Develop and maintain custom applications using App Engine that enhance CSM functionality and support digital government service delivery.
• Configure and customise CSM modules such as case management workflows, knowledge base integration, citizen portals and omnichannel support.
• Implement PSDS features for data-driven insights, automated service routing and proactive citizen engagement.
• Design automated controls and monitoring for citizen service metrics and digital service performance.
• Mentor junior developers and administrators, take part in code reviews and troubleshoot complex CSM and integration issues.
• Create and maintain technical documentation, including CSM configuration guides and implementation procedures.

Required profile

• Strong ServiceNow development experience, including App Engine Studio and templates.
• Deep understanding of CSM configuration and PSDS implementation, with integration of CSM into broader public sector ecosystems.
• Experience with Service Portal custom development, REST/SOAP, OAuth/SAML and JSON/XML payloads.
• Agile methodology, Flow Designer and Integration Hub, and familiarity with ITIL and IT service management.
• Preferred: 4-6 years of ServiceNow experience with at least 2 years on CSM, 2 years on App Engine and 1 year on PSDS platforms; senior roles require at least 7 years of relevant experience.
• ServiceNow certifications (Customer Service Management Implementation Specialist, Administrator, Application Developer) are highly desirable.

Required skills

• ServiceNow scripting: JavaScript, Business Rules, Client Scripts, UI Policies, UI Actions
• App Engine Studio and templates, CSM module configuration
• AngularJS, Bootstrap, CSS, REST/SOAP, OAuth/SAML, JSON/XML
• Flow Designer and Integration Hub
• Role-based access control and CSM security considerations