Manager, Allied Health Services & Pharmacy

About the role

This is a full-time position on a 2-year employment contract, with possible renewal or extension depending on performance and organisational needs. The role supports the Director, Allied Health Services & Pharmacy (AHS&P) in planning, implementing and continuously improving policies, procedures and service delivery. It also leads programmes, projects and care transformation initiatives that improve patient care, optimise clinical workflows and strengthen collaboration, in line with national, cluster and KTPH & YCH strategic directions.

Key responsibilities

• Lead day-to-day operations of AHS&P and oversee administrative processes such as meetings, agendas, minutes and appointments.
• Work closely with Allied Health heads to implement divisional deliverables and draft clinical papers, policies and presentation slides.
• Extract, collate, analyse and submit data on clinical KPIs, DPIAs, ERMs, EHIs and other reporting requirements.
• Act as main contact for AHS&P on talk requests, community partner engagements and procurement (tenders/RFQs).
• Design and improve workflows, including overseeing user acceptance testing and working with IT teams.
• Oversee clinical competency frameworks, JCI standards and PDPA governance, including annual audits and breach mitigation.
• Manage databases and align training, research and Kaizen activities, including training modules and e-learning content.
• Plan staff engagement and divisional events, and manage communications such as EDMs, newsletters and the SharePoint intranet.
• Drive care transformation, develop clinical guidelines, SOPs and care protocols, and support grant applications and research collaborations.
• Support corporate activities and ad hoc projects, and perform any other duties assigned by the Director.

Required profile

• Degree in a relevant discipline; postgraduate qualification an advantage.
• Minimum 5 years of relevant healthcare or related experience, including at least 2 years in a supervisory or managerial capacity.
• Demonstrated experience in care transformation, service redesign or programme development in healthcare.
• Familiarity with Singapore's national healthcare transformation frameworks and community care landscape preferred.
• Able to work independently and lead teams with minimal supervision.

Required skills

• Strong analytical, interpersonal and communication skills.
• Proficiency in Microsoft Office, including Excel, PowerPoint and Visio.
• Knowledge of statistics is an advantage.