Manager, Clinical Operations (Integrated Care)

About the role

NHG is looking for a Manager (or Senior Manager) to provide operational leadership and oversight for the day-to-day running of selected clinical departments under the Department of Integrated Care and Community Partnerships (DICC), as well as the Advance Care Planning Office (ACPO). The role works closely with clinical leaders, nursing, allied health and corporate departments on service planning, governance, resource management, performance monitoring and quality improvement.

Key responsibilities

• Lead the strategic planning, development and daily operations of DICC clinical departments, partnering with clinical leaders, nursing, allied health and corporate departments on service planning, resource management, governance, performance monitoring, quality improvement and new care models
• Plan, implement and deliver key result areas, including new services or expansions in outpatient, inpatient and other settings
• Monitor operational and financial performance and recommend improvements or corrective actions
• Lead and supervise a team of clinical operations executives to meet operational and financial targets
• Lead event planning and execution, including stakeholder coordination, programme development, resource management, communications and logistics
• Prepare and submit budgets, work plans and key updates such as CMB updates
• Review and refine workflows, processes and service models in the ACPO to improve efficiency and effectiveness
• Monitor ACP service performance and outcome indicators, and oversee budgeting, funding and resource planning for the ACPO
• Lead and supervise the Senior ACP Coordinator and Operations Executive, and plan outreach and engagement activities such as public education events, roadshows, exhibitions and stakeholder engagement
• Lead annual divisional work planning and budgeting, write proposal papers for pre-sourcing, evaluation and award, and manage timelines for action items
• Support other WH and cluster-related projects and tasks when directed by the Reporting Officer or Director, Clinical Ops (Integrated Care)

Required profile

• University degree
• 6 to 8 years of related experience in a similar capacity, preferably in operations or service roles
• 2 years of supervisory experience
• Healthcare or community experience is a bonus

Required skills

• Well-versed in Microsoft Office (Excel, Word, PowerPoint)
• Project management and organisational skills
• Analytical thinking, strong time management and interpersonal skills