Manager, Collections

About the role

A consumer financing business is looking for a Collections Manager who will report to senior management and oversee the full collections lifecycle. The role leads a small team and drives recovery strategies across a vehicle financing portfolio, balancing customer engagement, portfolio performance, regulatory compliance and recovery outcomes.

Key responsibilities

• Manage delinquent accounts and recovery strategies across various arrears stages
• Negotiate repayment plans, settlements and restructuring arrangements
• Manage external recovery agents, lawyers and other service providers
• Lead and develop a team of collection officers
• Monitor portfolio performance and prepare management reports
• Ensure all collection and recovery activities comply with relevant regulations and internal policies

Required profile

• At least 5 years of collections or recoveries experience, including 2 years of team management experience
• Strong negotiation and stakeholder management skills

Required skills

• Comfortable working with data, reporting and collections systems

The offer includes a leadership position in an established financial services organisation, end-to-end recoveries and asset management, and a collaborative, growth-oriented environment. Applications are made online through the recruiter's website.