Manager, Data Center Critical Facilities

About the role

The Critical Facilities Manager leads the safe, reliable and efficient operation of mission-critical data center infrastructure. The role manages supervisors and engineering teams responsible for maintaining critical power, cooling, mechanical, electrical, controls, fire and life-safety systems that support 24x7 data center operations. It combines people leadership with technical and operational accountability, covering maintenance, infrastructure risk, incidents, capacity, vendor activities and site improvements, while managing budgets and resources.

Key responsibilities

• Lead, coach and develop supervisors and engineering teams; set priorities, allocate resources and build a safety-first culture
• Manage performance, recruitment, workforce planning, succession and development; train teams in operational procedures, safety and incident response
• Oversee operation, maintenance, reliability and lifecycle of critical power and cooling systems (UPS, generators, switchgear, transformers, chillers, BMS/controls)
• Plan preventive and corrective maintenance, infrastructure projects and site improvements; manage site capacity and review infrastructure investment against operating and capital budgets
• Manage contractors, maintenance providers and vendors, setting KPIs, SLAs and safety standards, and controlling high-risk vendor activities
• Oversee testing and commissioning, support operational takeover of new builds and expansions, and ensure MOPs, SOPs and EOPs are developed and followed
• Lead incident response, coordinate escalation and stakeholder communication, and lead root cause analysis and post-incident reviews

Required profile

• Typically 8+ years of experience in data center critical facilities, engineering operations or another mission-critical environment
• Proven experience leading engineering or Critical Facilities teams, including supervisors and experienced individual contributors
• Bachelor's degree in Electrical, Mechanical or Building Services Engineering preferred; equivalent technical and leadership experience also considered

Required skills

• Knowledge of mission-critical electrical, power, mechanical and cooling infrastructure
• Experience managing preventive maintenance, lifecycle programs, capacity planning and vendor contracts
• Understanding of EHS, operational risk, permit-to-work, MOP/SOP/EOP and human-error prevention