Manager, Deployment Lead, Forward Deployed Engineering (FDE)

About the role

OpenAI's Forward Deployed Engineering (FDE) team partners with customers to turn research breakthroughs into production systems, operating at the intersection of customer delivery and core platform development. As Manager of the Deployment Leads in APAC, you will lead and grow a team of Deployment Leads through high-stakes customer deployments, owning technical and business outcomes end to end while helping build the function. The role is based in Singapore, with a hybrid model of 3 days in the office per week, relocation assistance for new employees and travel of up to 25%.

Key responsibilities

• Lead and grow a team of Deployment Leads delivering production systems with frontier models
• Own end-to-end delivery outcomes, from scoping through production, adoption and handoff
• Set direction and build trust across technical teams, GTM and customer executives
• Codify what works into practical playbooks, consistent delivery practices and product roadmap inputs
• Coach Deployment Leads with hands-on guidance, actionable feedback and career development
• Make staffing decisions, develop future Deployment Lead leaders and build a scalable team

Required profile

• 8+ years of customer-facing technical delivery or product leadership experience, including 2+ years managing high-performing teams
• Personal experience leading complex technical deployments from prototype through production, adoption and handoff
• Strong product mindset, ideally with product management experience, able to balance customer-specific needs with reusable solutions
• Comfortable in ambiguity and building new functions
• Track record of hiring, coaching and developing technical, customer-facing talent