Manager / Deputy / Assistant Manager, Vehicle Services Project Development

About the role

This role plays a key part in improving the efficiency and effectiveness of vehicle services operations. You will work with diverse teams to identify business needs, analyse processes and develop solutions that fit the organisation's goals, contributing to a safer and more efficient transport system in Singapore.

Key responsibilities

• Work with business partners and stakeholders to understand their needs and drive business process transformation
• Gather requirements and document business needs
• Run user journey exploration, interviews and workshops, review business rules and service journeys, and create user journey maps and wireframes
• Produce business process flow diagrams, system specifications, user guides and business requirement documents
• Create user stories, specifications, acceptance criteria and process maps
• Take part in Agile ceremonies such as stand-ups, sprint planning, reviews and retrospectives
• Work with designers and engineers on user-centred solutions and updates
• Develop and run test plans, covering functional, regression, user acceptance and end-to-end testing, and document results
• Maintain documentation of business processes, requirements, test cases and analysis findings

Required profile

• Degree in Business, Management of Information Systems, Information Technology or a related discipline
• At least 3 years of experience as a business analyst or in an equivalent position
• Relevant certifications in business analysis or project management are an advantage
• Experience with large-scale public-facing projects, end-user service journey design and government projects is an advantage
• Hands-on experience with IT project implementation, user requirements gathering, IT business analysis, application solutioning and UI/UX design
• Strong documentation, communication and English skills, and strong analytical and problem-solving abilities

Required skills

• Agile methodologies and cloud platform projects
• JIRA, Figma, MS Visio and testing software such as Tricentis Tosca
• Ability to work with minimal supervision and meet deadlines