Manager I, B2B Sales

About the role

The Sales Manager oversees teams that support B2B accounts, driving revenue growth and business expansion. The role leads sales teams through customer‑success and revenue‑retention motions, while building strategic client relationships in partnership with the Sales Director and external clients.

Key responsibilities

• Lead the team to achieve weekly, monthly and quarterly business targets while ensuring high customer satisfaction.
• Provide accurate sales forecasting and keep CRM data up‑to‑date.
• Remove roadblocks and help the team resolve challenges that affect sales opportunities.
• Monitor call time, productivity and conduct weekly performance reviews and coaching sessions.
• Analyze performance and customer‑experience data to create strategic sales plays for specific territories.
• Stay informed on market trends and ensure the team is updated on the latest developments.
• Act as point of escalation for client issues and respond promptly.
• Collaborate with client contacts on reporting, forecasting and incentive coordination.
• Partner with internal and external partners to meet customer expectations.
• Coach team members on practical use of AI‑enabled sales and productivity tools and lead adoption of new technologies.

Required profile

• 5+ years proven experience in a sales role.
• Passion for customer experience and driving team results.
• Background in operations and strategy building.
• Excellent coaching history with a record of developing and retaining employees.
• Experience maximizing revenue through best practices and contract renewals.
• Hands‑on experience with Salesforce.com or a similar CRM.
• Change‑management skills, especially supporting adoption of new sales technologies and AI tools.
• Practical understanding of how AI‑enabled sales, analytics and coaching tools support performance and decision‑making.

Required skills

• Salesforce.com (CRM)
• AI‑enabled sales and productivity tools