Manager I, Field Service (NPI)

About the role

ASM is looking for a Manager I, Field Service (NPI) to lead the NPI Field Service team responsible for first-of-kind tool installations, beta evaluations, customer-site qualifications and the transfer of new products into high-volume manufacturing support. The manager builds team capability, drives execution across customer and factory stakeholders, resolves escalations and ensures safe, predictable and repeatable deployment of new semiconductor equipment platforms.

Key responsibilities

• Lead and develop a team of NPI Field Service Engineers supporting first-of-kind tool installations, RFKs, beta evaluations, technology demonstrations and other NPI activities at customer sites.
• Own field service execution for factory readiness reviews, installation planning, startup, qualification and customer acceptance milestones.
• Establish resource, coverage, travel, training and succession plans aligned with the NPI roadmap and customer deployment schedule.
• Drive safe, disciplined execution in line with company, customer and site requirements, and lead complex hardware and integration issues during startup and qualification.
• Partner with NPI Field Process Engineering and coordinate with Product, GPS, Manufacturing, R&D, Quality, Supply Chain and local service organizations.
• Lead customer technical reviews and escalation meetings, and define and track operational metrics.
• Ensure structured problem-solving, root-cause analysis, corrective actions and lessons learned for critical field issues.
• Develop and standardize installation procedures, troubleshooting guides, startup checklists, service documentation and knowledge-management practices.
• Provide field feedback on product, serviceability, reliability, tooling, spare parts and documentation gaps, and coach and train NPI and local service teams.
• Support chamber upgrades, new hardware evaluations and field changes while controlling execution risk and customer impact.

Required profile

• Master's degree in Mechanical, Electrical, Electronics, Materials Science, Physics, Mechatronics or a related discipline preferred; a Bachelor's degree with substantial semiconductor equipment, field service, process engineering or NPI experience is also considered.
• Previous people-management, technical-leadership or team-lead experience in a customer-facing semiconductor equipment environment.
• Demonstrated experience leading NPI, technology development, beta evaluations, first-of-kind installations or transfer of new equipment into production support.
• Proven ability to lead teams through complex troubleshooting, customer escalations and changing priorities.
• Ability to work across cultures, functions and time zones and to travel internationally.

Required skills

• Strong understanding of semiconductor equipment systems, including vacuum systems, gas delivery, RF power, plasma systems, automation and robotics, and ALD, PEALD, PECVD, furnace or related deposition platforms.
• Experience with installation and qualification planning, operational readiness, structured problem-solving, root-cause analysis and corrective-action management.
• Ability to translate technical detail into clear priorities, risk assessments, recovery plans and executive-level communication.
• Strong stakeholder management, coaching, decision-making, communication and presentation skills.