Manager II, Services Architect

About the role

Datadog's Implementation Services team helps customers implement and deploy Datadog quickly, with a team of architects leading the discovery, design, build and launch of the platform. As a manager on this team, you will grow the relationship with sellers in your region, develop the Service Architects who report to you, and advance the program to better meet customer needs. The company works as a hybrid workplace.

Key responsibilities

• Manage, develop and mentor a fast-paced team of Service Architects.
• Act as a player/coach to design and guide implementation execution, including gathering requirements, building technical architecture and supporting deployment and launch.
• Build relationships with regional sellers to grow sales of Implementation Services.
• Connect directly with customers to position services and evaluate the program's impact on their business.
• Ensure the highest quality engagements are delivered to customers.
• Own initiatives to improve the program and service offerings.
• Collaborate with Customer Success, Technical Account Management and Sales to deliver an exceptional onboarding experience.

Required profile

• Experience designing and delivering technical solutions for DevOps monitoring or architecture systems.
• 3-5 years of people management experience.
• 1-2 years of experience selling or positioning professional services.
• Able to sit up to 4 hours travelling to and from client sites, and to travel by car, train or air up to 30% of the time.

Required skills

• Outstanding presentation skills to both technical and executive audiences.
• Experience with current infrastructure and monitoring solutions and technologies.

What we offer

• Onboarding, generous global benefits and a mentor and buddy program.
• New hire stock equity (RSUs) and an employee stock purchase plan (ESPP).
• Professional development, product training and career pathing.
• An inclusive culture with Community Guilds and Inclusion Talks.