Manager, IT Infrastructure

About the role

The organization is seeking a hands-on System Operations Manager to oversee system operations, ensuring availability, performance, security and maintenance of its servers. The role covers system monitoring, incident response, vulnerability management, compliance support and continuous improvement, working closely with cloud, application, security operations and business teams.

Key responsibilities

• Manage and maintain Linux and Windows server environments (physical, virtual and cloud)
• Ensure high availability and optimal performance of servers and related infrastructure
• Monitor system health, capacity and resource utilization
• Manage Active Directory, Group Policy, DNS, DHCP and file services
• Administer Linux services such as Apache, Nginx, SSH, Samba and database servers
• Implement hardening standards, patch management and vulnerability remediation
• Manage privileged access controls and support compliance, audits and security assessments
• Respond to security incidents, lead incident response, troubleshooting and root cause analysis, and coordinate major incident management and service restoration
• Prepare post-incident reports and corrective action plans
• Manage backups, validate and test restores, and develop disaster recovery and business continuity plans meeting RPO/RTO
• Manage cloud platforms (Azure, AWS or Google Cloud) and virtualization platforms (VMware, Hyper-V, containers), while monitoring cloud costs

Required profile

• Bachelor's degree in Information Technology, Computer Science or a related field
• 5-8 years of experience in cybersecurity or IT security operations, with at least 3-5 years in a leadership role
• Experience in SOC operations and incident response
• Relevant certifications preferred (e.g. CompTIA Linux+, LPI, Red Hat, Windows Server Hybrid Administrator, Azure, AWS, Google Cloud)

Required skills

• Strong knowledge of server operations, incident response, vulnerability management, network technologies, identity and access management and cloud security
• Hands-on experience with Azure, AWS, Google Cloud, Linux and Windows
• Analytical and problem-solving skills, crisis and incident management, stakeholder management and ability to work under pressure