Manager, Lobby Lounge

About the role

Shangri-La Singapore, a luxury hotel set in 15 acres of greenery near Orchard Road, is looking for a Manager, Lobby Lounge. The role oversees daily operations of the lobby lounge, ensuring smooth service delivery and an exceptional guest experience, and supports the broader F&B leadership.

Key responsibilities

• Oversee daily lobby lounge operations and maintain knowledge of food, beverage, menu offerings and service standards, including seasonal changes
• Ensure compliance with SFSMS, hygiene, food safety and Fire & Life Safety standards
• Conduct regular front-of-house and back-of-house inspections on service quality, cleanliness, set-up and maintenance
• Build guest relationships, gather feedback and handle complaints professionally
• Support marketing initiatives through market surveys, trend analysis and growth strategies
• Manage and motivate the team through recruitment, rostering, training, performance management and disciplinary actions
• Monitor inventory, requisitions, breakage and operational costs, and assist F&B leadership with budgeting, forecasting, CAPEX planning and P&L management
• Maintain administrative records, outlet reports, SOPs, logbooks and guest feedback systems

Required profile

• Diploma or degree in Hospitality Management or a related discipline
• Minimum 8 years of Food & Beverage experience, with at least 4 years in a supervisory or managerial role
• Ability to work flexible shifts, including weekends and public holidays

Required skills

• Strong leadership, communication and problem-solving skills
• Guest service mindset
• Financial and operational acumen with experience in inventory, budgeting and cost control