Manager, Park Operations - Singapore Zoo

About the role

Mandai Wildlife Group, which runs the wildlife parks at Mandai Wildlife Reserve including Singapore Zoo, is looking for a Manager, Park Operations. The role leads and oversees the day-to-day operations of the assigned function across Singapore Zoo and the Boardwalk, ensuring safe, efficient and consistent operations and a strong guest experience.

Key responsibilities

• Lead and oversee daily operations across Singapore Zoo and the Boardwalk, ensuring safe, efficient and consistent service.
• Improve guest experience by spotting service gaps, implementing improvements and enhancing the end-to-end guest journey.
• Lead, coach and develop team members to build a culture of accountability, collaboration, service excellence and continuous improvement.
• Ensure operational readiness for daily operations, peak visitation, events and new initiatives through manpower deployment, resource planning and coordination.
• Monitor performance, guest feedback, incidents and KPIs, and take timely corrective action.
• Work with internal stakeholders, tenants, contractors and external agencies to resolve operational challenges.
• Drive process improvement to boost efficiency, productivity, service quality and cost effectiveness.
• Ensure compliance with safety standards, procedures, regulations and company policies, and foster a safety-first culture.
• Support the Park Manager with strategic planning, operational projects and business improvement initiatives.

Required profile

• At least 5 years of experience in hospitality or tourism in a guest-facing supervisory role.
• Diploma or degree in Tourism/Hospitality Management or equivalent.
• Proven leadership and people management ability to manage and motivate staff.
• Able to work on weekends and public holidays.