Manager, Pathology Operations

About the role

As part of the TTSH Operations team, the Manager provides operations and administrative support to the Department in delivering hospital-defined strategic goals and initiatives on clinical and development services. The role covers project management assistance, oversight of patient workflows, and proposing strategies and policies on operational processes, workflow design, financial assessment and data collection and analysis. It also includes secretariat duties for department projects, such as documenting decisions made with stakeholders.

Key responsibilities

• Coordinate the ground implementation of pathology capacity expansion initiatives, supporting planning, documentation, tracking and submission of claims, funding applications and reporting.
• Lead Time and Motion (T&M) studies and Value-Based Costing (VBC) analyses across Pathology charge codes, and analyse workflows, turnaround times and staff effort before and after Digital Pathology and AI implementation.
• Support the Senior Manager, Pathology Operations in developing and reviewing Digital Pathology charging models and fee structures.
• Custodian of operational and performance data: collate, maintain, validate and report workload, utilisation and service performance indicators, and monitor workload across NHG Health institutions including out-of-network volumes.
• Act as lead for National Billing System (NBS) matters, coordinating enhancements, workflow reviews, issue resolution, user engagement and change management.
• Support harmonising workflows and monitoring quality indicators, and support audits and accreditation of Anatomic Pathology laboratories by the Ministry of Health.
• Handle other administrative and secretariat duties assigned by the Reporting Officer, and support inter- and intra-departmental initiatives and events.

Required profile

• General degree in any discipline.
• Minimum of 7 years' working experience.
• Strong interpersonal and communication skills, comfortable engaging with people.
• Meticulous and analytical, positive and proactive.
• Able to multi-task, work under pressure, work in a team and independently in a fast-paced environment.
• Good organisational and coordination skills.
• Experience in renovation works and/or audit is advantageous.