Manager, Programme Operations and Administration (ICPD) - 1 Year

About the role

The Skills and Workforce Development Agency (SWDA) is setting up an innovation programme to identify, test and scale new workforce solutions within the Careers and Employment Services (CES) ecosystem. As Manager, Programme Operations and Administration, you will support the planning and implementation of the programme across its full cycle, from programme calls and application processing through evaluation support, data tracking, reporting and knowledge management. The role suits someone who is detail-oriented, organised, collaborative and interested in workforce innovation.

Key responsibilities

• Support the planning and execution of programme calls, including preparation of engagement materials, briefing notes, FAQs, application guides and templates
• Manage enquiries from prospective applicants and coordinate follow-up actions
• Coordinate engagement sessions, meetings and timelines with applicants and stakeholders
• Support proposal screening and coordinate evaluation processes with applicants and stakeholders
• Prepare meeting materials, minutes and documentation for programme governance and approval processes, and track proposal statuses, assessment outcomes and approval timelines
• Maintain the programme calendar, monitor milestones, track deliverables, budget utilisation and claims submissions
• Keep accurate records of approved projects, programme agreements and documentation
• Prepare management reports and programme updates, and maintain dashboards and reports using digital and AI tools
• Monitor programme KPIs and outcomes and present them visually to management and stakeholders
• Document pilot learnings, develop case studies, consolidate applicant and stakeholder feedback, and support automation and digitalisation initiatives

Required profile

• Experience in programme management, project coordination, stakeholder engagement, partnerships and/or grants administration
• Familiarity with Singapore's labour market and the CES ecosystem, including intermediaries and solution providers
• Strong written and verbal communication skills
• Detail-oriented, adaptable and able to manage multiple priorities and handle ambiguity
• Able to work independently and in a team
• Interest in innovation, workforce transformation and programme development

Required skills

• MS Office, especially Excel and PowerPoint
• Data visualisation tools such as Power BI or Tableau are strongly preferred

Candidates are encouraged to create a Careers & Skills Passport account and include their public profile in their resume. Applicants are notified of shortlisting within 4 weeks of the closing date.