Manager, Programmes & Services

About the role

NTUC Health is looking for a Manager, Programmes & Services, a non-clinical leadership role reporting to the Center Director. The manager oversees support functions that empower frontline care staff and meet the holistic care needs of residents, guided by the Eden Alternative philosophy. The role leads a diverse administrative and support team across three pillars: Programme and Volunteer Management, Employee Wellbeing and Administrative Support, and Care and Service Liaison. Available locations are Jurong Spring, Jurong West and Chai Chee Nursing Homes.

Key responsibilities

• Programme and Volunteer Management: oversee the design of programmes that reduce boredom and loneliness, guide volunteer recruitment, onboarding and community partnerships, and involve residents in co-creating operational decisions.
• Employee Wellbeing and Administrative Support: manage onboarding and offboarding, dormitory hygiene and living conditions, drive staff welfare initiatives and training administration, and provide non-clinical administrative support to the nursing team.
• Regulatory compliance: manage regulatory applications, act as lead for licensing audits and ensure statutory and licensing requirements are met.
• Care and Service Liaison: design a seamless resident admission and discharge experience, handle admission referrals, pre-admission counseling, financial assistance and bad debt management, and engage residents on their preferences and feedback.
• Service quality: run feedback management, award submissions, annual resident satisfaction surveys and continuous quality improvement projects that enhance residential care.
• Any other duties assigned by the supervisor.

Required profile

• Degree or diploma in Healthcare Administration, Social Services, Business Management or a related discipline.
• Proven leadership in managing diverse operational and administrative teams.
• Strong communication, interpersonal and stakeholder management skills.
• Highly organised, able to oversee multiple portfolios such as financial administration, program design and regulatory submissions.
• Nice to have: experience in eldercare, case management or healthcare administration, and familiarity with the Eden Alternative philosophy, healthcare funding frameworks, financial assistance schemes, resident admission processes and regulatory audits (MOH, SHQA, CCEA).