Operations Agent – South Asia Hub

About the role

DHL Express Singapore is looking for an Operations Agent to support the South Asia Hub. You will ensure that inbound and outbound shipments are processed accurately, on time, and in line with DHL network standards, contributing to the seamless flow of parcels across the global network.

Key responsibilities

• Handle freight with maximum care and perform duties required for inbound and outbound processing.
• Process inbound material upon arrival and make it available to couriers.
• Process outbound material promptly, including accurate pre‑alert transmission at flight close.
• Secure material not destined for delivery according to security policies.
• Collaborate with third‑party contractors to ensure timely execution of activities.
• Capture shipment information at the service centre and make it available to the network.
• Maintain a clean, usable process area and ensure equipment is operational, taking corrective action when needed.
• Uphold safety and security standards, including DHL Environmental Health & Safety policies and Good Distribution Practice for dangerous goods.

Required profile

• Fluent written and spoken English.
• Willingness to work on shifts.
• Physical ability to meet the inherent requirements of the role.

Required skills