Operations & Analytics Manager – Business Operations Analyst

About the role

We are looking for an Operations & Analytics Manager to drive efficiency, improve processes and turn data into actionable insights for OOMPH’s brand activation business. The role will support strategic decisions and ensure smooth day‑to‑day operations across the company.

Key responsibilities

• Oversee daily business operations to maintain efficiency, productivity and service excellence.
• Analyse operational data and performance metrics to spot trends, risks and improvement opportunities.
• Develop and maintain dashboards, reports and KPIs for informed management decisions.
• Review and streamline workflows, policies and SOPs to boost operational effectiveness.
• Lead process‑improvement initiatives to increase efficiency and reduce costs.
• Collaborate with department heads to monitor performance and recommend strategic enhancements.
• Prepare regular management reports, forecasts and business performance analyses.
• Support budgeting, resource planning and operational forecasting activities.
• Ensure compliance with company policies, regulatory requirements and internal controls.
• Manage operational projects and coordinate cross‑functional initiatives.
• Identify operational risks and implement mitigation strategies.
• Support digital transformation by evaluating and implementing technology solutions.
• Mentor team members to foster a culture of continuous improvement and data‑driven decision‑making.

Required profile

• Bachelor’s degree in Business Administration, Operations Management, Data Analytics or a related field.
• Minimum 4 years of experience in operations management, business analytics or process improvement.
• Strong analytical and problem‑solving abilities.
• Excellent project‑management and organisational skills.
• Effective communication and stakeholder‑management capabilities.
• Detail‑oriented with a continuous‑improvement mindset.

Required skills

• Microsoft Excel
• Business intelligence or data‑visualisation tools