Operations and Customer Quality Engineer

About the role

The Operations and Customer Quality Engineer will support hardware manufacturing customer experience quality, develop and apply quality standards, and drive continuous improvement for Applied Materials' product portfolio in Singapore. This role combines data analysis, root‑cause investigations and cross‑functional leadership to ensure product reliability and customer satisfaction.

Key responsibilities

• Develop and apply quality standards in line with company and customer requirements, and conduct verification tests.
• Gather operational and test data, perform extensive Excel analysis (Pivot, VLOOKUP) and recommend corrective actions.
• Prepare inspection and testing documentation, track qualification status and review reliability test results.
• Utilize drawings, specifications and industry standards to adapt inspection procedures and reduce qualification cycle time and cost.
• Lead continuous‑improvement initiatives, eliminate customer complaints and manage audits.
• Coordinate multi‑functional teams (design, reliability, supply‑chain, suppliers) to implement best practices.
• Monitor field performance, drive investigations (8D, RCA, containment, corrective action) and conduct quality post‑mortems.
• Manage customer escalations, drive root‑cause analysis and integrate Voice of Customer into new product designs.
• Oversee KPIs such as PPM, supplier problem‑solving, cost recovery and warranty indicators.

Required profile

• Bachelor’s degree in Mechanical/Electrical Engineering, Computer Science or related engineering technology.
• 5‑8 years of experience in quality functions for industrial equipment, preferably semiconductor manufacturing.
• Advanced quality certifications (Green Belt or equivalent) and proven experience with 8D/SCAR, FMEA, DMAIC.
• Strong analytical skills with proficiency in Microsoft Excel and Power BI.
• Experience in high‑volume manufacturing environments and managing customer issues.
• Knowledge of quality systems (Lean Manufacturing, APQP, PPAP, PFMEA, ISO 9001) and engineering drawings.

Required skills

• Excel (advanced functions, Pivot tables, VLOOKUP)
• Power BI
• FMEA, DMAIC, Green Belt
• 8D / SCAR root‑cause analysis
• Statistical tools: Pareto, Histogram, Ishikawa, Scatter, Control charts
• Lean Manufacturing
• APQP, PPAP, PFMEA
• ISO 9001 quality standards
• Quality Assurance tools