Operations Manager - Healthcare Transport

About the role

Silveray, part of Strides Mobility, is looking for an Operations Manager in Singapore who will report to the General Manager and lead healthcare transport operations. The role ensures safe, reliable and efficient service delivery in line with contractual, regulatory and client requirements.

Key responsibilities

• Oversee daily operations, service performance and contractual compliance.
• Lead and support the Operations Planner and Fleet Management staff in manpower planning, deployment and fleet readiness.
• Coordinate driver and transport attendant resources through the Operations Planner.
• Ensure vehicles are available, maintained and compliant with safety and regulatory requirements.
• Manage incidents, complaints, service disruptions and recovery actions.
• Maintain effective communication with clients and internal stakeholders.
• Monitor operating costs, productivity and fleet utilisation.
• Drive process improvements and prepare operational reports for management.

Required profile

• Diploma or degree in Operations, Logistics, Transport, Engineering or a related field.
• At least eight years of relevant experience, including supervisory or management responsibilities.
• Experience in transport, healthcare, logistics or mobility services preferred.

Required skills

• Strong leadership, planning, problem-solving and stakeholder management skills.
• Knowledge of workplace safety, transport regulations and operational risk management.
• Proficiency in Microsoft Office and transport or fleet management systems.