Operations Technician – Critical Facilities Maintenance (12hr Shift)

About the role

We are seeking an Operations Technician to support day‑to‑day operations in a mission‑critical environment. The role involves monitoring facility infrastructure, handling incidents, and ensuring compliance with safety and service standards.

Key responsibilities

• Support 24/7 operational activities through a rotating shift schedule.
• Monitor site infrastructure and operational systems to ensure business continuity and service availability.
• Respond to operational incidents, perform first‑level troubleshooting, and escalate issues where required.
• Deliver on‑site support services in accordance with operational procedures and service commitments.
• Maintain accurate records of operational activities, incidents, and requests.
• Ensure compliance with safety, security, and operational policies.
• Coordinate with internal teams, contractors, and vendors to support maintenance and project activities.
• Participate in process improvement initiatives and contribute to operational documentation.
• Support emergency response activities and business continuity procedures when required.

Required profile

• ITE, Diploma, or equivalent qualification in Engineering, IT, Facilities Management, or a related discipline.
• Experience in facility operations, critical environments, infrastructure, technical support, or related operational roles is advantageous.
• Basic understanding of building services, facilities operations, or technical infrastructure.
• Good problem‑solving and troubleshooting skills.
• Ability to work on rotating shifts and support operational requirements when needed.
• Good communication and stakeholder management skills.
• Open to candidates with no experience (OJT) or relevant internship experience.