Patient Information Associate - Visitor Experience

About the role

HealthCity Novena Campus is looking for a Patient Information Associate to act as a friendly, professional point of contact for patients, visitors and the public. The role welcomes people, guides them around the campus and helps them navigate an unfamiliar environment, supporting patient care from the first interaction.

Key responsibilities

• Welcome and assist patients, visitors and members of the public
• Guide visitors to inpatient wards and direct them around the campus
• Assist with self-registration kiosks or counter services
• Handle general enquiries clearly, calmly and professionally
• Support access control and explain visiting policies, especially during non-visiting hours
• Provide frontline counter support while staying composed and helpful during busy periods

Required profile

• Minimum NITEC, Higher NITEC or Diploma in Service Skills
• At least 1 year of customer service experience; hospitality, service or retail experience is an advantage
• Strong interpersonal and communication skills
• Comfortable in a fast-paced, high-footfall environment

Required skills

• IT-savvy and proficient in common computer applications such as Microsoft Office

What we offer

• Shift-based work, earliest start 7:30 AM, latest finish 9:00 PM
• Weekends and public holidays included
• 5-day work week
• A supportive team in a respected healthcare institution