Patient Service Assistant (BMU-ES) - 3 Rotating Shifts

About the role

The Institute of Mental Health (IMH) in Singapore is hiring a Patient Service Assistant (PSA) for its Bed Management Unit (BMU) and Emergency Services (ES). The PSA supports the BMU and ES with administrative, clerical and logistical duties, including front-desk services such as registration, appointment making, cash collection, financial counselling and admission, as well as back-office work such as bed assignment and report generation.

Key responsibilities

• Perform registration, financial counselling, billing and appointment scheduling for patients.
• Monitor bed availability and assign beds to admissions based on patient needs and acuity.
• Build strong relationships with nursing teams and other stakeholders to resolve bed assignment issues.
• Provide operational and logistical support, including purchasing and maintaining office inventory.

Required profile

• Diploma holder or GCE 'O' Level.
• At least 1 year of working experience, preferably in healthcare.
• Fluent in English and/or Mandarin, Malay or a common dialect.
• Able to commit to 3 rotating shifts: 7am to 2.45pm, 1.45pm to 9.30pm and 9pm to 7.30am (next day); long shifts of 7am to 7pm or 9am to 9pm, and night shifts of about 10 hours.
• If no night shift is scheduled for the week, a long shift is assigned to make up the weekly hours.

Required skills

• Proficiency in Microsoft Office applications.
• Strong interpersonal, communication and negotiation skills.
• Logical problem-solving and decision-making under pressure.
• Meticulous, adaptable and team-oriented.